The use of the website www.joyeriajael.es and the placing of an order online implies full acceptance of the Purchase Conditions and Privacy and Data Protection Policies described herein, which JAEL reserves the right to modify.
General InformationIn compliance with Spanish legislation on electronic commerce (LSSICE), it is reported that the website www.joyeriajael.es is owned by JAEL JOYERÍA S.L, a company with CIF B15998743 and registered office at General Pardiñas, 7, Santiago de Compostela, registered in the Commercial Register of A Coruña, folio 207 of volume 2977 sheet number C-36136, contact telephone: 981 576 895; contact email: firstname.lastname@example.org. The company’s object is the retail trade of jewelry, watches, silverware and costume jewelry, through the Internet or any other means. JAEL is the official distributor of all the commercial brands present on the website.
Products for saleThe detailed description of the products displayed on the website www.joyeriajael.es is based on JAEL’s own information and images (for which the company reserves all rights of use) and/or on information and images provided by suppliers. JAEL is authorized to use the trade names, trademarks and content of this website. The company is not responsible for possible errors in the information or characteristics of the published products.
AvailabilityThe availability of products on the website is updated according to stock. If, for reasons beyond JAEL’s control or unwanted errors, JAEL offers for sale a product that is not available in stock and is purchased by a user, JAEL undertakes to act in good faith and offer the user the possibility of:
- Refund without penalty through the same means by which it was made.
- Replacement by another model of equal quality and value available in stock with the customer’s consent.
- Fixing of a new delivery date in case of availability in the near future.
Valid use of the serviceThe user declares and guarantees to act in good faith by using this website only to make legally valid inquiries or orders and not to acquire products for the purpose of resale or parallel distribution for commercial gain. If it could be considered that a false or fraudulent order has been placed, JAEL reserves the right to cancel it by crediting the customer the payment made without any penalty for JAEL. By using this website, the user agrees to provide the requested data in a truthful and accurate manner, consenting that JAEL may use such information to contact users if necessary. If the user does not provide all the information, the order cannot be processed. By placing an order through the website, the user declares to be of legal age and to have the legal capacity to enter into contracts.
PricesThe prices of the products presented in www.joyeriajael.es include VAT applicable at all times unless otherwise indicated. Prices do not include shipping costs unless otherwise indicated. JAEL is not responsible for possible errors in the prices of published articles. In the event of an error in the final price of any of the items displayed JAEL undertakes to inform users as soon as possible of the new selling price, offering affected customers the possibility of reconfirming the order, or the possibility of withdrawing from the purchase on their part. If it is not possible to contact the user, the order will be considered cancelled and the amount of the incorrect price paid will be refunded. JAEL shall not be obliged to supply the buyer with any product at the incorrect lower price, even if the order is confirmed. The prices of the articles published on the website are subject to change, but except as stated above in case of error, possible changes will not affect orders for which an Order Confirmation email has been sent.
Payment methodsJAEL provides users with a secure telematic payment gateway for credit and debit cards (Visa, Mastercard, UNION PAY, JCB, DINERS, American Express and similar cards) offered by the bank BBVA. By authorizing the payment the user is confirming that the credit or debit card belongs to him/her. Credit cards will be subject to checks and authorizations by the credit card issuer, so if the credit card issuer does not authorize payment, JAEL will not be responsible for non-delivery or late delivery, and the purchase will not be formalized. JAEL undertakes not to store, under any circumstances, sensitive information such as card numbers or authentication codes. We also offer under special conditions the possibility of payment by bank transfer or deposit. In this case JAEL reserves the right to delay the shipment of the purchase until the necessary collection guarantees are in place. The user agrees to make full payment for the products purchased within the time established by the company.
Store pickupIf the customer wishes, he can pick up his order at any of the following JAEL jewelry stores:
- Xeneral Pardiñas 7 – Santiago de Compostela. Phone. 981 576 895
- Calle Compostela 8 – La Coruña. Phone. 981 909 029
Delivery incidentsThe customer undertakes to check the good condition of the shipment at the time of delivery to the carrier and must reflect any anomaly detected on the delivery note (breakage of security labels, external shocks, moisture, etc.) and may refuse delivery. The customer must inform JAEL of any delivery incident by e-mail: email@example.com. It will be understood that the delivery or that the order has been delivered when the user (or a third party on his behalf) acquires the material possession of the product, which will be evidenced by the signature of the receipt of the order at the agreed delivery address if it is not “Pick up in store”.
Return of ordersThe client who acts as a consumer and user has the right to return the order within a period of less than 14 calendar days from its delivery. To make a return, the customer must contact JAEL and follow the instructions communicated to him. In no case will returns be accepted that do not comply with the procedure and the channels established by the company. The user will not have the right to cancel special or personalized orders. Shipping and return costs will not be reimbursed. They will not accept returns of products that have been tampered with, used or whose security seals have been removed. It is essential that the products to be returned keep their original packaging (box, documentation, accessories…). Custom-made and/or personalized products cannot be returned. Once JAEL notifies that the returned products meet the requirements of authenticity and condition required, the refund of the payment will be made through the same method in which the purchase was made and in a period of less than 15 business days.
WarrantyIn accordance with the provisions of Law 23/2003 of July 10, 2003 on Guarantees in the Sale of Consumer Goods, the manufacturer or brand of the product purchased must respond to the customer for any lack of conformity due to manufacturing defects existing at the time of delivery and manifested during the following 2 years. The customer has a period of 2 months from the time he/she becomes aware of any incident caused by manufacturing defects. If the manufacturer of the product purchased verifies and corroborates the existence of a manufacturing defect, it will proceed to repair or replace the item. Always at the customer’s choice, when it is technically possible and has been notified within the established deadlines. They will not be accepted as manufacturing defects:
- General damage caused by improper or abnormal use of the product
- Bumps and scratches caused by normal use of the product
- Detachment or breakage of gems or other applied elements.
- Stains or changes of brightness in metals, gems or other elements caused by external chemical agents.
- Battery life.
- Normal wear and tear.
- Damage caused by improper use of the product or lack of maintenance.
- To enable the provision of the services requested by the user.
- To keep you informed of the products and services offered by JAEL through electronic and/or physical media.