The client who acts as a consumer and user has the right to return the order within a period of less than 14 calendar days from its delivery.
To make a return, the customer must contact JAEL and follow the instructions communicated to him. In no case will returns be accepted that do not comply with the procedure and the channels established by the company.
The user will not have the right to cancel special or personalized orders.
Shipping and return costs will not be reimbursed.
They will not accept returns of products that have been tampered with, used or whose security seals have been removed. It is essential that the products to be returned keep their original packaging (box, documentation, accessories…).
Custom-made and/or personalized products cannot be returned.
Once JAEL notifies that the returned products meet the requirements of authenticity and condition required, the refund of the payment will be made through the same method in which the purchase was made and in a period of less than 15 business days.